Sys Director IT Program Delivery-Tech Enablement Shared Svcs

*This is a remote opportunity

CommonSpirit Health IT is seeking a highly accomplished, transformative and strategic IT Director Foundational Technology and Central Services to lead a critical function responsible for driving the successful execution of our strategic initiatives and optimizing the performance of key shared service teams. This is a pivotal leadership role that demands a seasoned professional with a proven track record of building, scaling, and leading high-performing teams across diverse technology domains. This role is critical to ensuring the organization's technology is robust, scalable, and aligned with business needs. The ideal candidate will possess a strong technical foundation, exceptional program management acumen, and the ability to effectively bridge the gap between business objectives and IT execution. As a key member of the IT leadership team, you will play a vital role in shaping the future of our technology landscape, ensuring our technology is foundational to our mission, and driving significant business value. This unique role offers the opportunity to blend technical leadership with program management expertise, shaping the future of technology delivery and fostering a culture of innovation and excellence.

• Strategic Leadership and Vision: Develop and execute a comprehensive strategy for program delivery and shared services that aligns with the company's overall business objectives. Provide thought leadership and guidance on best practices, emerging technologies, and innovative approaches to program management and integrated service delivery. Champion a technology-first mindset, ensuring that our solutions are built on a solid technical foundation and are scalable, secure, and reliable."
• Team Leadership and Development: Lead, mentor, and develop a diverse team of program managers, project managers, business analysts (PM team), solution architects, UX designers, and consumer support specialists. Foster a culture of high performance, accountability, collaboration, and continuous improvement. Actively promote the technical growth of the Solution Architects and other technical, UX, and PM team members, providing opportunities for them to learn new skills and stay at the forefront of technology trends.
• Financial Leadership: Understands the organization’s financial processes. Prepares, justifies and administers recommendations for program and portfolio budget. Monitors expenditures and uses cost benefit thinking to (re)set priorities. Thinks long term and short term while managing finance and value creation.
• Program & Project Delivery Leadership: Drives the adoption and implementation of program and project management methodologies (Traditional, Agile, Kanban, etc.), ensuring adherence to established standards and methodologies across the organization. Coaches, mentors and takes accountability for the program/project management and implementation teams, sharing knowledge of best practices. Coordinates program/project delivery with Program Managers, Project Managers, Business Analysts, and others in a matrix structure. Develops and implements processes to ensure continuous process improvement of project management practices.
• Matrixed and Central Service Leadership: Inspires an agile and high performing team which models the willingness, leadership, and courage to challenge the status quo; fosters creativity and problem solves/acts quickly to activate change, innovation and resilience. Delivers a highly stable, robust environment for CSH which enables our business. Thinks “human first” in operational experiences delivered. Shows discipline of execution and delivery.
• Solution Architecture Leadership: Oversee the Consumer Digital and Clinical Enablement Solution Architecture team, ensuring the development of robust, scalable, and innovative solutions that meet the evolving needs of the business. Drive the scaling of the Solution Architecture team to support a diverse portfolio of products, platforms and software solutions. Ensure that the architecture team is aligned with industry best practices and is leveraging modern technologies and design patterns
• Technical Expertise and Guidance: Experienced solution integrator. Provide technical advisory and expertise to the team, ensuring that solutions are aligned with industry best practices and emerging technologies. Uses technical experience and program delivery experience to deliver sustainable results, and empower creative thinking. Actively participate in technical design reviews and provide guidance on complex technical challenges
• Shared Services Optimization: Drive the optimization and scaling of shared services, such as consumer support and UX design, to maximize utilization and efficiency across the organization. Ensure that these services are integrated across the portfolio, and maximize opportunity to scale and support a positive user experience.
• Scale Architecture Board, governance, and guidance of matrixed engineering teams and solutions to ensure proper technical foundation which enables higher technical efficiency and quality for the technology roadmaps; leads team from concepts into actualizing solutions. Champion the adoption of modern architectural principles, such as microservices, cloud-native design, and API-first development.
• Cross-Functional Collaboration: Foster strong working relationships with product leaders, engineers, and other key stakeholders across the organization. Facilitate collaboration and communication to ensure the seamless execution of projects and initiatives. Leads by example through strong technical aptitude and a bias towards action, connecting design and solutions to delivery and support.
• Operational Accountability: Maintain operational accountability for the delivery managers, including budget management, risk management, and project performance reporting. Provide recommendations for process improvements, and is outcome-focused.
• Risk Management: Identify and mitigate risks associated with program delivery and shared services, ensuring that projects are completed on time and within budget.
• Performance Measurement and Reporting: Develop and implement with leadership team key performance indicators (KPIs) to measure the effectiveness of program delivery and shared services. Provide regular reports to senior management on progress, risks, and opportunities.
• Working Knowledge of Information Systems (software, hardware, network)
• Interpersonal Communication/Relationship Management - Exhibits dexterity in the process by which people exchange information, feelings, and meaning through verbal and non-verbal messages: has strong ability to build solid relationships with everyone they interact with.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

• Bachelor’s degree in Business Administration, Information Technology, Education, Management, or related field Required.
• Masters Preferred.
• 10+ years Technical Program Management experience required; with a strong understanding of software development methodologies and cloud technologies Required.
• 10+ years Information Technology Leadership Experience Required.
• 10+ years in senior people management position Required.
• 7+ years experience in leading Solution Architects Required.
• Experience leading or creating a Program or Project Management Office Required.
• Demonstrated experience in healthcare IT, digital health platforms, or clinical systems integration Required.
• Experience with specific healthcare interoperability standards (FHIR, HL7, SMART on FHIR) Required.
• Experience managing a large matrixed teams Preferred.
• Project Management Professional (PMP) Preferred.
• ITIL Foundation Cert for IT Mgmt (ITILFC) Preferred.

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.